Operations news to support your business
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07/24/2024
Online Interview status update - you gave feedback – and we listened!
In 2023 we removed the 5-day expiration to allow customers more time to complete their Velocity Online Interview. Protective Life will send notices to the customer for 15 days to remind them to complete their interview either online or over the phone.
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07/24/2024
Updated Contact Center hours
Effective July 29, 2024 we are changing the hours of operation for the following teams to Mon – Fri 7 a.m. – 5 p.m. CT.
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07/24/2024
Help policyholders keep their information up to date with MyAccount
Maintaining records can get lost in the shuffle of daily business tasks. However, when a policyholder needs to file a life insurance claim, precise and up-to-date contact information is crucial; saving time and helping alleviate stress.
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06/25/2024
Address changing for policy premium payments
Beginning July 16, the mailing address that policyholders use to remit their policy payments for fixed life products is changing.
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04/23/2024
Reminder of initial premium guidelines
Keep your business going strong by making sure your cases are efficiently pushed through our New Business process. For a full set of guidelines, review our initial premium guidelines.
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01/19/2024
3 ways to meet more client needs — and strengthen your business
Meet more of your clients' protection needs and expand your business with Protective's range of permanent life insurance solutions and efficient processing.