Our dedicated support teams are ready to help you deliver the protection and security your clients deserve. Learn how you can reach us when selling, submitting or servicing your life and annuity business — we’re by your side every step of the way.
Get help from your dedicated sales team
We’re here to make sure you have everything you need to help your clients secure what matters most. Contact your regional sales support team for illustrations, product support and marketing materials to help guide your client conversations.
Submitting new business
We’ll help make the new business process as easy as possible. Here's how to reach us for support with life insurance applications, annuity contracts, licensing and commissions information, and more.
Contact for application assistance after EZ App submission, diagnosing and resolving application issues, timely status updates.
Phone: 800-866-6410
Option 1, followed by Option 2 for pending business
Hours of operation:
Monday-Thursday 8:30 a.m.-7 p.m. CT
Friday 8:30 a.m.-6 p.m. CT
Email addresses:
ResourceCenter@protective.com for application updates, including eSign or format changes
NBrequirements@protective.com for outstanding life forms and case manager correspondence
Annuities@protective.com for all annuity new business requirements
Where to send new business mail:
Annuity and Life overnight service:
Protective Life Insurance Company
2801 Highway 280 South
Birmingham, AL 35223
Annuity standard mail:
Protective Life Insurance Company
P.O. Box 10648
Birmingham, AL 35283
Life standard mail:
Protective Life Insurance Company
P.O. Box 830619
Birmingham, AL 35283
Contact for applications and interviews on fully underwritten cases as well as the status of exams, medical records requests and signatures.
Phone: 800-800-6608
Hours of operation:
Monday-Friday: 8 a.m.-9 p.m. CT
Saturday: 10 a.m.-3 p.m. CT
Email address:
TeleLife@protective.com for questions about how Telelife streamlines the application process
Servicing your in-force business
We’re here to help you manage your business and assist once your client’s policy or contract is in force. Here’s how to get in touch with our customer service teams for help servicing your business.
Contact us with general questions on existing life contracts and status of contract changes.
Phone: 800-866-6410
Option 2 for in-force life policies
Hours of operation:
Monday-Thursday: 8 a.m.-7:30 p.m. CT
Friday: 8 a.m.-6 p.m.CT
Contact us with general questions on existing annuity contracts and status of contract changes.
Phone: 800-866-6410
Option 3 for In-force annuity policies
Hours of operation:
Monday-Thursday: 8 a.m.-7:30 p.m. CT
Friday: 8 a.m.-6 p.m.CT
Contact us for term conversions, Guaranteed Life Insurance Program (GLIP) and Guaranteed Insurability Option (GIO) support.
Phone: 800-866-6410
Option 1, followed by Option 1- GLIP, GIO, term conversions (policy revisions)
Hours of operation:
Monday-Thursday: 9 a.m.-6 p.m. CT
Friday: 9 a.m.-4 p.m. CT
Email address:
LADrevisions@protective.com for general questions about policy revisions
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